Delays in AU Direct Debit billing

Incident Report for Ezypay

Resolved

All delayed AU Direct Debit transactions have been processed, and the incident is now resolved.

Posted May 02, 2023 - 16:25 AEST

Monitoring

Impacted transactions have been submitted to our banking partner, and are awaiting processing in line with regular DE batch processing cycles. We will be monitoring these transactions to ensure they are processed as expected within the next several hours.

Posted May 02, 2023 - 15:22 AEST

Investigating

We are currently experiencing a delay with processing Direct Debit (Bank) transactions in Australia. Direct Debit transactions due to be processed on 1st May have been delayed. We are working with our banking partner to get these transactions processed as soon as possible.

Posted May 02, 2023 - 12:36 AEST

This incident affected: Backend Payments & Settlement (Bank Direct Debit billing).