All Systems Operational

About This Site

Ezypay’s network has built-in redundancy and automatic failover to ensure optimal performance and uptime. But when an issue does arise, we think our partners and business customers deserve clear, transparent communication so they can maintain trust in our service.

Notices will be posted here when we are experiencing issues. If you are experiencing an issue and do not see a notice posted, please email help@ezypay.com for assistance.

(HQ) hello.ezypay.com Operational
Customer creation Operational
Customer variations Operational
Billing variation Operational
Add payment method Operational
Merchant reporting Operational
(HQ) helloasia.ezypay.com Operational
Customer creation Operational
Customer variations Operational
Billing variation Operational
Add payment method Operational
Merchant reporting Operational
(HQ) pay-me-today.com Operational
Customer once-off payments Operational
(HQ) api.ezypay.com Operational
Customer sign-up Operational
Customer pre-billing and failed payment notifications Operational
Customer creation Operational
Customer variations Operational
Billing variation Operational
Add payment method Operational
Merchant on-demand billing Operational
Merchant reporting Operational
Ezypay scheduled customer billing Operational
Ezypay Australia/NZ scheduled merchant settlement Operational
(HQ) apiasia.ezypay.com Operational
Customer creation Operational
Customer variations Operational
Billing variation Operational
Add payment method Operational
Merchant on-demand billing Operational
Merchant reporting Operational
Ezypay scheduled customer billing Operational
Ezypay Asia scheduled merchant settlement Operational
(HQ) reporting.ezypay.com Operational
Merchant report generation and distribution Operational
(V2) checkout.ezypay.com Operational
Customer once-off payment Operational
(V2) paynow.ezypay.com Operational
Customer once-off payment Operational
(V2) identity.ezypay.com Operational
Customer login Operational
Merchant login Operational
(V2) vault.ezypay.com / hosted.ezypay.com Operational
Customer payment method management Operational
(V2) api-global.ezypay.com Operational
Customer creation Operational
Customer variations Operational
Billing variation Operational
Merchant on-demand billing Operational
Merchant reporting Operational
Ezypay scheduled Australia/NZ bank billing Operational
Ezypay scheduled Australia/NZ Credit Card billing Operational
Ezypay scheduled Asia Credit Card billing Operational
Ezypay scheduled merchant settlement Operational
Ezypay bank transfers via SFTP upload Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This is the final major scheduled maintenance work required to complete our ongoing platform upgrade project.

This outage will affect all regions with the impacted local time listed below for each region.

Kuala Lumpur Time (UTC+8)
Friday 1st October 6:00pm to Monday 4th October 1:00am

Australian Eastern Standard Time (UTC+10)
Friday 1st October 8:00pm to Monday 4th October 3:00am

New Zealand Standard Time (UTC+12)
Friday 1st October 10:00pm to Monday 4th October 5:00am

During this time, customers using our platform in these regions will be unable to use any and all of the usual services, in particular

* Ezypay’s online payment portal pay-me-today.com will be unavailable during the time stated above.

* You will be unable to log in to Ezypay (hello.ezypay.com or helloasia.ezypay.com) during this time.

* Api's will be unavailable (api.ezypay.com or apiasia.ezypay.com)

* If you are logged in when we begin the system maintenance, you will be automatically logged out and lose any unsaved data.

We appreciate your understanding during these works, if you have any questions beforehand or experience any system issues after the planned works, please contact us at help@ezypay.com.
Posted on Sep 20, 14:03 AEST
Past Incidents
Sep 23, 2021

No incidents reported today.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Resolved - The incident has been resolved. All affected services migrated to another host and the original host issue has been rectified.
Sep 16, 21:51 AEST
Investigating - Currently experiencing a hardware failure. Our third party vendor is investigating the issue
Sep 16, 19:55 AEST
Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021
Completed - The scheduled maintenance has been completed.
Sep 12, 14:17 AEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 11, 08:43 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 20:00 AEST
Scheduled - Ezypay is undergoing a number of upgrades to the software and infrastructure that runs some of our core services. This ensures we continue to offer a secure, stable and scalable payment platform to our customers.

This outage will affect those in Australia and New Zealand over the following weekend period:

Australian Eastern Standard Time (UTC+10)
Friday 10th September 8:00pm to Monday 13th September 3:00am

New Zealand Standard Time (UTC+12)
Friday 10th September 10:00pm to Monday 13th September 5:00am

During this time, customers using our platform in these regions will be unable to use any and all of the usual services, in particular

* Ezypay’s online payment portal pay-me-today.com will be unavailable during the time stated above.

* You will be unable to log in to Ezypay (hello.ezypay.com) during this time.

* Api's will be unavailable (api.ezypay.com)

* If you are logged in when we begin the system maintenance, you will be automatically logged out and lose any unsaved data.

We appreciate your understanding during these works, if you have any questions beforehand or experience any system issues after the planned works, please contact us at help@ezypay.com.
Aug 13, 12:39 AEST
Sep 11, 2021
Sep 10, 2021
Sep 9, 2021

No incidents reported.