Our engineers have identified the underlying root cause and have provided a fix. Ezypay's hosted checkout page is fully operational, and we will continue to monitor closely to ensure that there are no further issues.
Posted Dec 11, 2024 - 19:06 AEDT
Identified
Our teams are continuing to investigate the issue, and are getting closer to identifying the root cause. We'll continue to provide updates as our teams work through the resolution.
Description of issue: For some customers using our checkout page, the input fields for card details are not being displayed. There is no impact to invoices submitted through our API, or any other form of payment collection, including checkout transactions where customers are able to enter their payment details.
Posted Dec 11, 2024 - 17:49 AEDT
Investigating
We are currently experiencing an intermittent issue with presenting the card payment method capture fields on our Ezypay hosted checkout page. For some customers using our checkout page, the input fields for card details are not being displayed. There is no impact to invoices submitted through our API, or any other form of payment collection, including checkout transactions where customers are able to enter their payment details.
Our teams are working on this issue as a matter of urgency, and we will provide further updates as soon as possible.
Posted Dec 11, 2024 - 16:54 AEDT
This incident affected: Customer one-off payment (checkout.ezypay.com).