Unable to process card transactions in the Philippines

Incident Report for Ezypay

Resolved

All customer transactions today have now successfully been reprocessed

Posted Sep 26, 2022 - 20:09 AEST

Monitoring

A fix has been implemented and we are re-processing transactions that did not complete at their alloted time

Posted Sep 26, 2022 - 15:15 AEST

Update

We are continuing to work on a fix for this issue.

Posted Sep 26, 2022 - 11:27 AEST

Identified

Due to a security change by our upstream payment provider we are currently unable to process invoices in the Philippines

Posted Sep 26, 2022 - 11:26 AEST

This incident affected: Backend Payments & Settlement (Card Billing, Merchant Settlement), Customer one-off payment (paynow.ezypay.com), and Payment Initiation (Partner initiated on-demand billing).